From eWeek:
Michele Neylon was once very happy with Urchin Software Corp., which provides a service to analyze Web site traffic.
But ever since search giant Google Inc. bought Urchin in March, he’s changed his tune. His problem is with Google’s customer service.
“If you choose to deal with Urchin in the Google era, you will not get any personal attention and will have no indication of who you are actually dealing with. For all I know, all my e-mails could be answered by a computer,” said the managing director of Blacknight Internet Solutions Ltd., a Web hosting and domain registrar.
“Everybody loves Google. Google can do no wrong. I would disagree.”
Since its launch in 1995, Google Inc. has built up a 400 million-plus customer following that arguably has the same level of endearment as the infamously-smitten Apple Computer devotees.
But the honeymoon is clearly now ending. An uncharacteristically high level of frustration about Google, and more specifically its customer service, has been boiling away for months, according to online rants, Google customer surveys and several recent interviews with Google users.
Related posts:
- Customer Service: The Hunt for a Human From NYT: Try to reach customer service at Amazon.com to...
- MySpace to test news service From USA Today: News Corp.’s MySpace social network launched on...
- Amazon in talks on digital music service From Reuters: Online retailer Amazon.com Inc. is in advanced talks...
- Gates Debuts ‘Virtual Earth’ Search Service From TechNewsWorld: In a move to compete with rival Google...
- AOL Said, ‘If You Leave Me I’ll Do Something Crazy’ From the New York Times: “You’re going to listen to...
Related posts brought to you by Yet Another Related Posts Plugin.
0 Responses to “Googleites Gripe About Sloppy Service”
Leave a Reply